Terms and Conditions
These T&Cs are for the interest of safety, responsibility and welfare for our clients. Moor Dog Training reserves the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.
Payment is required in full before you attend a class or, on the first night of the class. This is to ensure you are guaranteed a place on a course or a place in the other available classes. It is advisable to pay by BACS, pay-a-contact, or book online. By completing a booking form you have acknowledged that you are aware of our terms and conditions. Confirmation of your booking will be forwarded automatically by email. It is the client’s responsibility to ensure they arrive at the venue, at the correct time. Moor Dog Training reserve the right of attendance for all courses and training services.
Classes/Courses and Refunds:
Moor Dog Training limit the number of dogs in our classes to provide the appropriate trainer to dog ratio. Booking in advance guarantees a place on our courses.
You must not knowingly book a dog that shows aggression onto a training course or into a class. Moor Dog Training reserves the right to excuse dogs that are aggressive, reactive or bark excessively in class. If you do not advise Moor Dog Training of potential problems and your dog shows aggression in class, you will not be entitled to a refund. Contact Moor Dog Training, if you are not sure whether a class is suitable for your dog. If Moor Dog Training has agreed to your dog attending because you have stated that the issues are minor, then please bear in mind that I have other dogs to train, besides your own but I will try to help you as much as possible. If I feel that the dog is not suited to the class environment, I will try to offer you alternative arrangements with another trainer.
Puppies must complete the Pre-School or Pro-School Puppy courses before attending the adult dog classes.
When arriving at class, please avoid meeting the other dogs on lead.
Not all dogs like to be near other dogs, when restrained on lead and may react as a consequence. Do not crowd doorways and allow plenty of room for a dog to enter the training barn. It causes stress for you, if your dog is pulling you towards another dog but it also causes the dog in front to become panicky about a dog so close behind. Please do not stand outside the training venue in groups. Wait in your car until the previous class has come out. If you cannot wait in your car, walk up and down the top section of the driveway but take care of vehicles entering and exiting the property. Try not to allow dogs to play/interact together outside the venue before a class, as this can cause excitement and a lack of attention during the session and please do not allow your dog to bark outside.
On arrival enter the training barn and take a seat. Please try not to allow dogs to meet each other in the class, this is mainly due to a dogs social skills being very different to what is perceived by humans and even a minor misunderstanding between two dogs, can have a detrimental impact to your dogs social skills. I may ask you to walk in a different direction, this is for your own dog and the seated dogs benefit.
A toilet break before each class will ensure your puppy/dog is empty and comfortable. Please be a responsible dog owner and always clean up after your dog, including inside the barn. Please clean up after your dog, a mop and bucket are located near to the entrance/exit. To avoid any dog urinating, watch them and keep them away from any equipment. It is not my job to clean up after your dog. Any dog fouling, that is not cleaned up outside the venue, reduces any time that I have using the training barn, in the future. You can dispose of full poo bags in the grey bin, just inside the large door, on the right hand side. Do not leave any full poo bags, outside on the car park.
For livelier, excitable dogs it can be beneficial to exercise your dog before class with a game or a short walk. Try not over-exercise your dog before a class otherwise they will be too tired.
I do not mind photography or video recording in class but please ask first. Moor Dog Training may occasionally record for promotional purposes, however please alert us if you do not wish to appear.
Damages to any property belonging to Moor Dog Training, will be paid for by the dogs owner, so please can I urge you to treat property with respect and if you suspect your dog may cause damage, please move your dog away.
What To Wear:
Our training involves practical handling therefore appropriate shoes and clothing is recommended. Please wear comfortable flat shoes for safety reasons, as you will be moving about. You will be required during training to get down on the ground therefore suitable attire is recommended. Expensive clothing, heels and flip-flops are not suitable to wear for dog training classes and be aware of items of clothing that dangle, especially in your puppy or dogs face. Wear warm clothing on colder evenings, as it does get cold in the training barn. I try to heat the areas of seating but gas costs money, so please help out where you can.
Welfare And Safety:
Please keep to areas of the building designated only for our training purposes. All dogs must be kept under the owner’s control and on a lead, except where specifically instructed by our instructor. You are responsible for the conduct of your dog at all times.
We provide a safe and secure environment, as practicably reasonable and endeavour to apply good practices with all our training services. We endeavour to run all classes, in as safe and professional manner as possible. Moor Dog Training takes all reasonable precautions when providing a training service, to minimise the risk of injury from being bitten. However remote, dog training is not without risk, therefore participation in training services is at the owner’s risk. Moor Dog Training/ Wendy Shuffle-Botham does not accept responsibility for any loss, injury or damage to any persons, or dogs attending a course, or to their property, howsoever caused, during the provision of dog training activities.
All training provided is by an instructor/assistant instructor/volunteer, that has been trained by Moor Dog Training and or any other reputable dog training instructors course but if they are an assistant or volunteer, they cannot give advice to any issues. The head instructor is fully qualified, both practically and theorectically, to deliver a dog training service.
Use of information or advice given in connection with the above sessions including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements.
Owners are advised to have appropriate pet insurance cover that includes third party liability insurance. Moor Dog Training has public liability and relevant business insurance to run classes, providing adequate cover for our business liabilities.
We will not take responsibility for misinterpretation of advice. Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only. Moor Dog Training believes the contents to be true and accurate as at the date of the session but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents, in relation to specific situations and particular circumstances. As such, the contents should not be relied upon and other professional advice should be taken in specific cases. In addition, none of the content of the session will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content or parts of the session.
Children In Class:
Moor Dog Training encourages family members to attend classes. Children are welcome and when encouraged to participate often make competent handlers. Children under 16 years of age must be accompanied by an adult. Children are encouraged to behave appropriately in the presence of unfamiliar dogs and are requested not to run in class, or distract other dogs from working, or interact with any unfamiliar dog. For safety reasons it is advisable that no child take full control of the on lead puppy/dog at any time, inside or outside of the training barn. All children should be educated on how to approach an unfamiliar dog. Moor Dog Training can provide instruction on how to interact with an unfamiliar dog.
Young children may not find training classes exciting. It can be challenging to supervise young children while training a dog. Very young children can become bored and may need another adult to supervise them. If you provide your children with entertainment during a class, please ensure it is quiet and will not distract the class.
Inappropriate Behaviour To Staff And Clients Of Moor Dog Training:
Moor Dog Training will not tolerate any inappropriate behaviour/language towards any instructor, assistant, volunteer, or indeed to any dog or client that is either present or absent.
If you use any inappropriate behaviour towards another person, either passively or not, then you will be asked to leave. You must leave immediately, when instructed to do so and failure to do so will proceed to calling 999, for Police assistance. You will be banned from attending any future training classes, that Moor Dog Training hold.
Your opinion may be very different to ours but Moor Dog Training offer our opinion, according to the situation and the priority and welfare of all dogs is paramount to us. If Moor Dog Training feel that the puppy or dogs welfare is not 100%, then comments made will be done with empathy and understanding of that particular problem. Moor Dog Training understands that comments can be interpreted in different ways, however, you can assured that no harm is meant.
Moor Dog Training urges that any problems with our service, is done with discretion between you and Moor Dog Training/Wendy Shuffle-Botham via email only. Please refrain from using any social media platform to air your grievances, as this is not productive for either party and will result in the comment being reported/deleted and an indefinite ban from any social media platform, that Moor Dog Training controls.
Any constructive comments about the service that Moor Dog Training provides, will be looked at and taken on-board, in order to give the best possible service, that we can possibly provide for our clients. However, at the end of the day, we are all only human.
Cancellations And Refund Handling:
Cancellations for a course that has been paid for requires at least 48 hours notice. Course fees will not be refunded within 48 hours notice of the course starting. We are unable to refund course fees once the course has commenced. Any refund will incur a £15.00 administration fee.
Moor Dog Training may at short notice cancel classes, either due to ill health or transport issues, such as COVID-19 restrictions. Should this occur, you will be notified by Moor Dog Trainings' Facebook page, or a notice will be placed on the gate, for those not on social media, as soon as humanly possible. Any days/weeks of classes that Moor Dog Training miss, will be carried over.
Requests for a refund and any cancellations, are made at the discretion of Moor Dog Training and any decision is made on a case-by-case basis. If any course is cancelled due to Covid-19, a time limit of one month will be put in place for refunds. Any refund requested after one month, will not be given.
We are unable to refund course fees once the course has commenced and partial refunds for missed classes are not given. Please notify us beforehand if you will miss a class. Unfortunately, we are unable to provide make up sessions due to the nature of how the course is run.
I cannot carry over any weeks that you miss due to personal illness or holidays. I will only carry weeks over, within reason, for bitches in season, bitch spays and dog castrations.
If you have attended half of one of the puppy courses (Pre-School/Pro-School), then no refund will be given for the remaining half due to the course beginning and ending in a specific timeframe. It is up to you to attend the full course, every week. If you cannot complete the course, then I am not liable for the incompletion.
Non-attendance, after booking on to either of the two puppy courses (Pre-School/Pro-School), after three weeks, will be taken as either Puppy course (Pre-School/Pro-School), as being delivered and no refund will be given.
Please arrive in time for each class as late-comers can be disruptive to the other dogs in class. Dogs arriving late can experience stress if barked at by the other dogs and in turn, it upsets the dynamics of the room. If you are late and we are working dogs off lead, please wait for a convenient moment and we will open the door for you.
Moor Dog Trainings' Methods:
As a member of reputable organisations including the Association of Pet Dog Trainers, PDTI, QIDTI and in accordance with membership Code of Practice, we practise kind, fair and effective techniques, avoiding the need to use physical correction of any type. Harsh handling of dogs is wholeheartedly discouraged and the use of check chains and other coercive or punitive methods, including lead jerking, shouting or smacking, is not permitted.
You must not use any gadget or device in class that we consider aversive, such as slips leads, pinch collars, spray collars, compressed air canisters, rattle cans or water squirters, or any other device, or method, that has potential to cause injury, pain or fear. Any owner who continues to use harsh methods when asked not to, will be asked to leave the classes and not return.
Dogs Unfit For Class:
Welfare and safety of all dogs is paramount to Moor Dog Training. Dogs in an unfit state of health due to illness, disease or injury cannot be brought to class. Do not bring your dog to class if they have been in contact with any infectious disease, such as kennel cough or conjunctivitis. If you unsure as to whether your dog is well enough to attend, please refer to your Vet. If your dog is unable to attend please let Moor Dog Training know asap.
Dogs should be adequately protected by vaccination as advised by your vet and verification may be requested. Puppies can attend our classes from one week after their first vaccination has been administered by a Vet. Puppies not having completed their vaccination programme must not walk on the ground outside of the venue and are to be carried into and out of the hall to and from vehicles.
Bitches in season are not permitted to attend a class. Please notify us if you consider your bitch may come into season during a course and an alternative will be discussed. Please see my policy in the ‘classes’ section.
Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that the aggression will be successfully controlled. Aggression can only be managed. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping a dog on lead, the use of muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover. If your dog is under a Police Control Order, please let Moor Dog Training know and please muzzle your dog when out in public.
Website, Intellectual Property Rights:
Moor Dog Training’s website, Facebook, Instagram and Twitter pages and its content, including without limitation the design, text, graphics and all software and source codes connected with the website and its services, are protected by copyright and other intellectual property rights and legislation. In accessing the website, you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted or distributed without the prior written consent of the copyright holder. Downloadable handouts and factsheets, have had their permission granted by the author for personal use. Handouts and factsheets cannot be altered, modified or reworded for further distribution. Photographs, video or any graphics cannot be used without the accompanying text or without obtaining the permission of the copyright holder. Material from this website is for personal use only and is not to be redistributed. We do not intend to endorse any material that advocates the use of punishment or harsh methods. The opinions, methods and advice given via these materials are those of Moor Dog Training. Any reproduction of opinions, methods and advice are done at your own risk.
Any external link via this website, Facebook, Instagram, Twitter, or other is provided for your convenience. Use of links or their content is at your own risk. I am happy to link to other websites however please contact us first before linking to this website.
Confidentiality/Privacy Notice: (why we collect your personal data and what we do with it)
When you supply your personal details to us they are stored and processed for 2 reasons:
1. We need to collect personal information in order to provide our services safely and effectively and as such have a ‘Legitimate Interest’.
2. Provided we have your consent, on occasion we may email you news, updates from us, announcements about and offers for our training courses. You may withdraw this consent at any time by emailing Moor Dog Training
We have a legal obligation to retain our records about you for 7 years after your most recent appointment. After this period you can ask us to delete our records about you. Otherwise, we may retain our records about you indefinitely in order that we can provide the best possible service should you contact us again in the future.
Your records are stored on our email systems (which is hosted by a third party and secured by password). We will never share your data with anyone who does not need access without your written consent. Only the following people will have routine access to your data:
• Wendy Shuffle-Botham
We will never pass your details on to other parties.
You have the right to see what personal data of yours we hold, and you can ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records by emailing firstname.lastname@example.org